We can provide tailored maintenance programmes incorporating preventative maintenance visits to ensure that your fire or security system is working effectively and to its true potential all year round. We provide 24/7 emergency engineer call out but also pride ourselves on our record of reducing call outs and service spend by utilising technology to remotely diagnose and repair or at least identify the fault so that we arrive on site fully prepared and fix first time.
Maintenance & Service
Customer Service
We operate a 24 hour service desk manned by trained personnel who can often talk clients through user operations. We will also track calls through to ensure SLAs are achieved. A suite of reports are available making our service delivery transparent.
Equipment Selection
When selecting equipment within our designs we take great care to ensure we select ‘best in breed’ devices with manufacturers who offer strong support and training. We limit our range to ensure that our service engineering team are fully trained and competent working on all of our systems.
Remote Connectivity
We operate with a joined up approach to service, through field based engineers and IT support. As a first response we connect to your systems remotely and securely. We are often able to fix remotely or diagnose the fault and ensure the engineer gets dispatched prepared with the correct materials to complete a first fix.
